Community

EDF believes working with local communities on the issues that matter to them is the key to developing a successful project.

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We are committed to regular, open, and transparent community consultation on the concerns the community may have as well as the potential benefits the project may bring.

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As the project develops, we will share updates with the community and other stakeholders. We welcome you to sign up to receive project updates by email or to contact us with any questions you have.

EDF Australia is committed to maintaining positive long-term relationships with all stakeholders, including neighbours, Traditional Owners, community members, local businesses, and regulators. We understand that we might not always get it right and will always strive to be transparent and honest when we don’t.

If you believe you have grounds to make a complaint against EDF Australia or one of our projects, we are committed to investigating the issue and coming to a resolution with you. The following process outlines how you can make a complaint:

• Make contact with the EDF Australia via email at edfaustralia@edf.fr and outline your complaint.
• The Stakeholder Relations Manager will contact you to understand your complaint. They will also log your complaint in our database to ensure that it is tracked to completion.
• Our team will commence an internal investigation, consulting relevant stakeholders as necessary.
• We aim to acknowledge your complaint within two business days, providing an update on the issue and outlining the next steps.
• We will maintain contact with you regularly to ensure you are aware of progress and, where relevant, work towards an agreeable solution together.

For more information or to submit a complaint, please contact edfaustralia@edf.fr.